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best practices

Work Analysis

Work analysis involves further analyzing the required outputs by breaking down the work into its lowest task level and linking tasks in a logical flow of activities. We start with the overall service or outputs required from the client, then divide the job into all of its parts and subparts, and identify the relationships among those parts. One method that is sometimes used to accomplish this analysis is a tree diagram. It is a chart that divides a job into parts and subparts, each of which contributes to a final result or output, and demonstrates its relationship to the others Identifying all outputs from tasks and subtasks required of the contractor is important.

Performance Analysis and Standards

Performance analysis is done by a performance requirement to each task, which involves determining how a service can be measured and what performance standards and quality levels apply. The performance standard establishes the performance level and staffing required. For example, an in depth evaluation of each job is done via job description breakdown to establish the standard level needed. While all jobs are given the most efficient standard available level, differentiation is needed per specific duty. Painting requires a different standard of service requirement than industrial clean-up.

Cost Analysis

Estimated costs are computed for each service or output based on available data. These costs are used in preparing the bid estimate, evaluating proposals before submission, and determining budget items. The industry marketplace provides a sufficient baseline for cost estimating in the development process of client estimates

Data Gathering

Clients should provide the contractor with an estimate of the workload to be performed and the items and services that the government will furnish to the contractor for the performance of the contract. In order to make the workload estimate, a determination of the historical workload by the major performance categories must be made. In addition, clients must clearly identify the amount and types of items and services that it will provide to the contractor, e.g., electrical, equipment, etc.

The historical workload data gathered may be used in cost estimating and analysis, and should be used as a baseline to estimate the future work requirements to be covered in the contract. This is especially important so that the offers in addition to the incumbent can gain sufficient familiarity with the work in order to compete effectively. This information will aid in a realistic estimate submission

 

Team Approach

Rock Solid uses a team approach that results in a better final product, and limits the potential for disagreements among staff members prior to the job award and during contract performance. It also serves to involve personnel early in the bid process.  Personnel are primary points-of-contact for all Rock Solid projects.  Contracting officers try to actively promote the benefits of Rock Solid. Continued collaboration throughout the bid process is stressed.

Team Approach

Rock Solid uses a team approach that results in a better final product, and limits the potential for disagreements among staff members prior to the job award and during contract performance. It also serves to involve personnel early in the bid process. Personnel are primary points-of-contact for all Rock Solid projects. Contracting officers try to actively promote the benefits of Rock Solid. Continued collaboration throughout the bid process is stressed.

QUALITY ASSURANCE PLAN

The QAP defines what Rock Solid must do to ensure that it has performed in accordance with the client and industry performance standards. This can range from a one-time inspection of a job by the client and Rock Solid Project Manager to periodic in-process inspections of on-going jobs. It is needed to ensure the quality of services called for under the contract is received.

 

CONTRACT TYPE

Rock Solid will select contract types that are most likely to motivate our company and employees to perform optimally. We encourage the increased use of fixed-price contracts and incentives for continued optimal performance. Fixed-Price: Fixed-price contracts are appropriate for services that can be objectively defined in the job description and to increase sufficient performance management. Rock Solid performance-based statements of work, measurable performance standards and surveillance plans are ideally suited. Rock Solid is motivated to find improved methods of performance in order to increase its profits

CONFLICT RESOLUTION

Traditionally, companies have relied on claims and litigation to resolve disputes. However, this is often costly and time-consuming. In the interest of economy and efficiency, expeditious and less confrontational resolution procedures are encouraged. Communication and openness throughout the client-Rock Solid relationship and job process greatly reduces conflicts.